Michelle Kinder’s Compassionate Commitment to Sanity
My entire life I have had a front-row seat to a leadership style that is grounded in purpose and relationships. My parents, Herb and Judy Billings, were missionaries in Guatemala, and both were natural leaders who were more preoccupied with contribution than personal achievement. Their clarity of purpose, combined with a humility and curiosity, gave […]
Communication Intent vs. Impact
The meaning of communication is the response it gets—regardless of your good intentions. Organizational life is rife with misunderstandings, missed opportunities, mistakes, and conflict. Many of these issues result from confusing intent and impact. Understanding the dynamic process that occurs from intent (which happens before the communication) through impact (which happens after the communication) […]
You’re Doing it Wrong…How Not to Give Feedback
When you withhold feedback, you are sabotaging the other person’s ability to succeed. How’s that for some straightforward feedback? So, how would you evaluate your feedback skills if you did an honest self-assessment? Do you give frequent feedback to your colleagues? Are you comfortable giving positive feedback? What about negative (constructive) feedback? Do […]
Is Your Ladder of Inference Leaning Against the Wrong Wall?
“What world is he living in? I don’t understand why he thinks that.” When was the last time you said or heard that phrase? This week? Today even? This phrase—or some version of it—is heard often among your peers, your employees, and yes, your boss. How often have you come into a meeting with […]
Karen Sammon: High Heels in the Boardroom Where It Happens
I was sitting in the back of the Athena room at the Stagen Leadership Academy in Dallas for the first quarterly workshop of my Integral Leadership Program (ILP) class. Ironically, my cohort was named “Curie”, celebrating the first woman to win the Nobel prize. Everything looked crisp and clean: shiny white tables, ergonomic black chairs, flower […]
A Manner of Speaking: Are You Using the Right Mode of Communication?
Some of us have a lot to say. We tend to be very “generous with our opinions” at times. We tend to be unaware of our natural tendency toward “advocacy” before “inquiry.” Put another way, we would “tell first….ask questions later.” It’s important to understand how valuable it is to ask questions first, several in […]